Resort Terms and Conditions

Our Policies to Keep Everyone Safe and Happy

Please take a moment to review our terms and conditions, outlining important information about bookings, pet care requirements, fees, and cancellations. Understanding these helps us provide the best care and service for your pet’s stay.

Boarding Stays

Additional rates and minimum stay requirements may apply during high-demand periods.

Please contact us for specific pricing for your dates.

Late Checkout Fee: A late checkout fee may apply for pickups after 12:30 PM. Please ask for more details.
Belongings: You may bring a few of your dog's plastic or rubber toys, but we do not allow any bedding, blankets, or fabric items from home.
Required Bath: For dogs boarding two or more nights, a bath is required before checkout to ensure they go home clean.

Dog Health & Behavior

Behavior: For the safety of our staff, all boarding dogs must be 100% people-friendly. We reserve the right to refuse service based on a dog's temperament or health.
Group Play: Dogs must pass a daycare evaluation to participate in our daycare program and group play. A fee for this evaluation may apply.
Vaccinations: The following vaccinations are required and must be verified by a veterinarian's documentation: Rabies, Distemper/Parvo, and Bordetella. The Canine Influenza vaccine is also required at most locations.

Deposits & Cancellations

Boarding: A 50% non-refundable deposit is required to hold a reservation. In the event of a change or cancellation, this deposit will be issued as an in-store credit. A $200 cancellation fee will be charged for any peak season reservation canceled within 72 hours of check-in.
Daycare: No deposit is needed for daycare. However, cancellations made within 72 hours of your reservation will be charged for the full day or one day will be deducted from your package.

Here is a professionally formatted and legally standard Communications section tailored for your Terms and Conditions page. It seamlessly integrates your required SMS language alongside standard email communication terms to ensure complete coverage.

Communications & Text Messaging (SMS) Terms

By interacting with K9 Resorts, creating an account, or utilizing our services, you agree to receive electronic communications from us as detailed below.

1. Email Communications

By providing your email address, you consent to receive electronic communications from K9 Resorts. These may include transactional emails (such as reservation confirmations, receipts, and account updates) as well as promotional emails (such as special offers, newsletters, and updates).

Opting Out: You may opt out of receiving promotional emails at any time by clicking the "Unsubscribe" link located at the bottom of any promotional email. Please note that even if you opt out of promotional emails, we may still send you transactional or administrative messages regarding your account or ongoing reservations.

2. Text Messaging (SMS) Program

By providing your mobile number, you agree to receive recurring informational and promotional text messages from K9 Resorts. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

How to Opt-Out: You can cancel the SMS service at any time. Just text STOP to the number from which you received the messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.
How to Get Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by contacting our customer support team at [Insert Support Email Address or Phone Number].
Carrier Liability: Carriers are not liable for delayed or undelivered messages.

3. Privacy & Data Security

Your privacy is important to us. Any personal information provided in connection with electronic communications and text messaging will be handled in accordance with our Link to Privacy Policy. We do not sell or rent your mobile phone numbers or communication preferences to third parties for their marketing purposes.