The Best Staff in the Industry
At K9 Resorts Luxury Pet Hotel, we pride ourselves on taking pet lovers and turning them into professionally trained and certified pet care professionals. Each one of our locations has team members who have gone through extensive training programs to further their knowledge when it comes to best practices in taking the best possible care of your dog. We have staff who have acquired pet care certifications in Pet FirstAid & CPR, and have also received training in customer service from Cornell University.
ENSURING A 5-STAR EXPERIENCE WITH CUSTOMERS AROUND THE NATION We have several resources our team actively trains on to ensure our customers receive the best possible service in the industry. With participation and certification completions in programs such as Service Excellence On-Demand Training, Hospitality Management and Leading a Culture of Service Excellence, several of our team members continue to deliver above and beyond expectations for you and your pet and completing courses offered by Cornell University.
As members of the IBPSA, we are able to offer all team members top-tier training,
tools and support. This includes, but is not limited to additional staff education
and certifications, risk management and safety, Heroes for Healthy Pets Infectious
Disease management and industry reports for ongoing education. 
Pet Tech® is the first International Training Center dedicated to CPR, First Aid
& Care for dogs and cats. They have been teaching important skills of
Pet
CPR,
First Aid & Care for over 20 years. In their classes, K9 Resorts
staff
learn
CPR techniques and first aid skills, as well as health and wellness
information
for
dogs and cats. 
At K9 Resorts, two Professional Pet Boarding Certifications are required to be completed.
PPBC Level 1 is designed for Pet Care Technicians and provides a better understanding
of what pet care involves on a daily basis, and is used as a proactive training
tool
to assure comprehensive and consistent information to all pet care staff.
PPBC
Level
2 provides best practices to having an incident free facility,
and
also
has
more
detailed and advanced information for senior staff, supervisors
and managers. Ongoing Pet Care Certifications: Staying Up-to-Date
In addition to initial certification, we also invest in ongoing pet boarding staff training to keep our team informed about the latest advancements in pet care. Our training programs may include topics such as:
- New pet care techniques
- Emerging pet health issues
- Changes in industry regulations
By prioritizing ongoing pet boarding staff training, we can ensure that our staff is always prepared to provide the best possible care for your pet, regardless of their unique needs.
When you choose K9 Resorts, you can be confident that your pet is in the hands of a highly qualified and dedicated team. Our commitment to pet care certification and staff training ensures that your furry friend will receive the love, attention, and care they deserve.
Contact your local K9 Resorts today to learn more about our pet care certification requirements!